Industry Recognition

March 31, 2008 - Nauset Marine, Inc. is now one of the first Marine Industry Certified Dealerships in the country.

Marine Industry Dealer Certification is a new industry standards program developed in a cooperative effort by boat manufacturers, dealers, and engine builders, as part of an industry-wide effort to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements.

Certification also includes a commitment to adhere to a "Consumer Bill of Rights." This document, posted in our dealership, lets Nauset Marine customers know what to expect and outlines how they will be treated. It is Nauset Marine's commitment to our valued customers. By achieving Certification, Nauset Marine has demonstrated that we are dedicated to providing our customers with a consistent and positive experience every time they visit our dealership. Customers will know when they see the Marine Industry Certified Dealership logo in our window that we care about their boating experience from purchase to service and beyond.

In order to obtain Marine Industry Certification, Nauset Marine employees had to demonstrate that we met the Certification criteria and best practice standards in the following areas:

· Customer Satisfaction Measurement
· Posting of the "Consumer Bill of Rights"
· Employee Satisfaction and Development
· Technical Training
· Maintaining a facility that is competitive for the marketplace
· Maintaining and improving consistent processes in all departments (Sales, Service, Parts, Follow-up)

With its roots in the international quality movement, the Marine Industry Certified Dealership program applies these qualities and continuous improvement principles to retailing in the recreational boating industry. Boaters can expect to have the best experience at a Marine Industry Certified Dealership.

Nauset Marine is a Boston Whaler Master Dealer

This designation is awarded for the achievement of specific operational guidelines and implementing best practices to ensure complete customer satisfaction. The Master Dealer title is the highest level of recognition bestowed on Boston Whaler dealers. To achieve the status, a dealership must meet more than 117 stringent performance and operational standards.

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Nauset Marine is a Mercury Premier Service Dealer

Mercury evaluates the service performance of its dealers and assigns its highest rating of "Mercury Premier " to those demonstrating an exceptional commitment to service. Earning a Mercury Premier Service rating means a dealer:

• Achieves a 12-month service CSI (Customer Satisfaction Index) score above the national average.
• Possesses all necessary service tools, test equipment, manuals and parts books.
• Employs at least one Certified or Master technician.
• Provides timely service for all Mercury Marine customers.
• Offers extended service hours and mobile service, when appropriate.
• Uses, displays and stocks adequate inventory of genuine Mercury Precision Parts.
• Offers a clean, neat shop with well-organized tools and service literature.